Ryzing Community Board/Bingo/Bingo Community Help

Answered

having a problem getting into game play

Susan Corbier
asked this on August 14, 2011 01:14 AM

can't get into game play

 

 

Comments

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Carla Reed

I HAVE PLAY 2DAY UNTILL NOW

August 14, 2011 01:21 AM
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Katherine Barrett

I was playing and got the reload message, and I did. It will only load to just before lobby. I can get into profile, buy cards etc. not the lobby. I then get the trouble shooting box. I have tried everything and cant get it to finish loading.

August 14, 2011 01:38 AM
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Sharon Wright

was playing bingo everything was fine then got booted cannot get back into game have tried everything ...problem must be on your end  please help!

August 14, 2011 02:03 AM
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James Pamplin
Never got into game play but it always says I was playing,keep asking me to down load flash player,already have flaah play can you help me into game play,thanks
August 14, 2011 02:12 AM
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Mary Bohannon

unable to play, cards not downloading, have tried refresh and still no bingo cards

 

August 14, 2011 02:32 AM
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Doris Mccann

i cannot get on the game as well it loads  bit does not open up to play

 

 

August 14, 2011 04:40 AM
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Ryzing Customer Support
Ryzing's Player Community

Thanks everyone for your posts!  We're aware of the issue and are working on resolving it ASAP to get you back in the game.  Thanks for your patience!

August 14, 2011 06:34 AM
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Darlene Tussey

still not workin. its been hours

August 14, 2011 08:24 AM
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John Kennedy

Cannot get into the Bingo or Treasure games!!!!!!!!

August 14, 2011 08:31 AM
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Sandy Hampton

Same Here. Can't get into Lobby.

August 14, 2011 08:37 AM
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Jenniffer Richards

been trying to play for over 4 hrs and still nothing on either game

 

August 14, 2011 09:19 AM
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Maria Vargas

I have been playing until today i cannot get into the game please help

August 14, 2011 09:24 AM
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Janet Stine

stuck at game loading for the last 2 hours also the same with treasure and philly.com

August 14, 2011 10:06 AM
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Mary Schaible

still not working

August 14, 2011 10:14 AM
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Ryzing Customer Support
Ryzing's Player Community

The game is now back up and running.  Thanks for your patience!

August 14, 2011 10:30 AM
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Julia Patterson-massey

as much as i play you would think that i woulout againd be able to play sunny days jackpot w/o me having to play 12 exact games.  hit my 12th it was silver, didn't think about it being silver..sunny days had already kicked me out so when i went back. they kicked me out again, went back and won a bb to late to play..the jpt game it was over.  not happy.  i spend 90% of my time on fb playing zynga games and others so i spend ect..pissed.

August 15, 2011 09:13 PM
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Diana Gray

will not let me play in sunny money room keeps telling me i need to play at least 0 more games

August 19, 2011 08:22 PM
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Ryzing Customer Support
Ryzing's Player Community

@Julia - thanks for sharing your thoughts!  We currently ask players to play 12 games to get into the Sunny Money room where we give away up to $50 cash every day WOW!  If you missed your chance to play one night you'll definitely be able to get another chance since you seem to play so often.  We're wishing you lots of luck on your next big win!

@Diana - let us know if this is still occurring when you try to enter the room?

August 20, 2011 09:44 AM
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Diana Gray

No will play 12 games then try do get in and it will tell me i have to play 0 more games to enter, this is the 3rd day it is still telling me that again and i can't add any teammates that keeps telling me a error occurred. thank you diana

August 20, 2011 11:05 AM
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Diana Gray

still can not play in sunny money when my bbs are gone i will not be buying any more. this game will not let me play foe the cash i wasted my money on this game. will not happen again.

August 20, 2011 08:54 PM
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Barb Moncrief

you answers these questions, I want something done now,,, this sucks big time! come here to relax and can't play!!!!!!!!!!!get to the open page and hear music but nothing else<<<< hope to hear what can be done about this soon

August 21, 2011 07:18 AM
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Deborah Bergum

Same thing with me , loads everything there but cant get into the lobby

August 23, 2011 08:56 PM
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Kathy Dunn

I'm having the same problem.  I've been playing alot today and now this started.  Please fix this problem.......

August 23, 2011 09:37 PM
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Susanna Petrie

im having trouble get the whole board to show up i only see the cards and slot nothing else

 

August 24, 2011 11:41 AM
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Monica Hardingz

canĀ“t get in wont star

 

August 24, 2011 04:09 PM
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Diana Gray

this is Diana again still cant get in to sunny money it is still telling me i need to play 0 games. i know you have to play 12 and i am playing 50 and then it tells me i need to play 0 more Thank you Diana

August 24, 2011 04:57 PM
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Jeffrey Breese

I try to get on this game at 9:00 o clock and its givin me problems every night this is bs I feel sorry for the people that actually pay real money to play why is this

 

August 24, 2011 09:03 PM
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Ann Oakley
Can't get in any of games keep saying upgrade my flash drive which I did and still can't get into games!!
August 24, 2011 09:03 PM
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Ryzing Customer Support
Ryzing's Player Community

Thanks everyone for your post!   Due to an overwhelming amount of people logging onto the game at the same time our servers decided to take a short break without asking us!  We're working on updating them so that they can handle the volume and ensure that everyone can get into the room.  Thanks for your patience and we apologize for the inconvenience! 

August 24, 2011 09:21 PM
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Deborah Woodward

tried for about half an hour around 9 oclock tonite to get in said it was loaded but wouldn't let me go anywhere wouldn't even show lobby wanted to watch the sunny money game whats going on this is the 2nd or third time its done it when it told me to click on different things to get in it still would let me 

August 24, 2011 10:18 PM
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Bryan Bressem

gets to were a player thing pops up and feezes me from getting in game--just sits there

August 25, 2011 01:01 PM
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Ryzing Customer Support
Ryzing's Player Community

@Deborah - this issue should be resolved for tonight's game.  Let us know if you have issues again tonight.

@Bryan - we were doing some maintenance today so let us know if you're still having issues getting into the game.

Thanks!

August 25, 2011 07:26 PM
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Diana Gray

Diana again still can't play in sunny money i will play 12 games and it will tell me i have to play 0 more games can you fix this or not please let me know thank you Diana

August 26, 2011 09:31 PM
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Linda D'agostino

Any idea why no-one can accept my 'team requests'? I can accept most of theirs, and we have no problem with 'friend request, but my team invites are not accessable.

August 29, 2011 10:32 AM
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Beverly Brant-High

Why won't it load

August 29, 2011 08:24 PM
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Karen Pollock

Every night between 8;30 and 9;10,I cannot get into bingo lobby..It says it is loaded, but just sits there.Then I get Whoops1 something went wrong.Can never play any jackpot games or watch Sunny money that I entered..What's  the problem..If it happened once,no problem,but over a week now.

August 29, 2011 08:51 PM
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Jenniffer Richards

am having the same problem and its the same time every night where if I leave the room cant get back into the game.It says it has loaded but wont connect to lobby.

August 29, 2011 08:57 PM
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Donald Eastman

so whats going on, cant get into play tonight

August 29, 2011 08:58 PM
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Kelley Sabo

the game will not open for me , keeps saying connection timed out . have tried all on pop-up that states the troubleshooting guide. then whe  i tried to send report to you it says error please fix this ty

August 29, 2011 08:59 PM
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Kimberly Kenney

i can't get in and now can not play for the $50.00.

August 29, 2011 08:59 PM
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Debi Bartnicki

Almost everyday at the time of the Room 6 Jackpot or Sunny Money the system is down and can NOT GET IN THIS IS SO NOT RIGHT update your system or something to handle all the people we pay for cards and like to see the games or refund our bbs.

August 29, 2011 09:01 PM
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Donald Eastman

yeah, they better be doing something, for us people who were unable to play tonight, now the game is over, and me missed out on the sunny money game, cause its now over, and its not right. Better be crediting us something.

August 29, 2011 09:06 PM
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Kimberley Miller Buniger

was plaing just fin.  then got enough buck to play sonny money, got a message to go there now so i tried been shut out of all

 

 

August 29, 2011 09:10 PM
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Theresa Covell

I can't get in to the game my cards are only going to 4 cards i need 12 and I did sign up for that game. plase help !!!!!!!!!!!!!!

August 29, 2011 09:14 PM
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Joan Bonzelaar

Hey, What is going on?? I haven't been able to play since Aug.14, 2011. The page comes up, but unable to play.

August 29, 2011 09:22 PM
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Kevin Carnahan

what part of premimum service does this fall under??? when you can't get in for cash games....hummmm    get your act together please

 

August 29, 2011 09:22 PM
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Carol Bova

I bought 4 cards...reloaded because it froze up...and then I could'nt get back in. I lost my BB's for that game. Thanks.

 

August 29, 2011 10:28 PM
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Debi Bartnicki

I want my bbs back the $125 i played for jp room 6 today you buy and can not get in thats ridiculous about to stop buying and playing

August 29, 2011 10:32 PM
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Lori Carter

I keep getting an error when I try to load the page

August 29, 2011 10:35 PM
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Dawn Hamilton

I can not get into the game?

August 30, 2011 04:50 PM
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Bobbie O'Brien

Game will not load.  Can't even get into the Lobby.

August 30, 2011 05:03 PM
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Kelli Coursey

WAS IN THEN POOF!!!!!!!!!!!!!! NOW SPECIAL GAMES IA ABOUT TO START AND I AM ENTERED AND I CANT GET IN!!!!

August 30, 2011 08:24 PM
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Kelli Coursey

NOW CAN HEAR MUSIC BUT NOT LOADING ...SAYS WHOOPSSS...YET WONT SEND A REPORT OF IT...WHAT IS GOING ON...AND SORRY FOR THE CAPS JUST NOTICED THEY WERE ON...SORRY...NOT YELLING

August 30, 2011 08:28 PM
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Karen Pollock

Again...went to lobby,Loaded...waited........Then  "WHOOPS!"  Every night at this time I cannot play.Will probably get in at (:00,but,too late..I won a Jackpot pass and cannot use it because I can't get in to play.Please schedule All Jackpots games at different times please..Not working out with them all at the same time..Thank you..

August 30, 2011 08:33 PM
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Bonnie Clark

not able to get in

August 30, 2011 08:44 PM
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Debi Bartnicki

This is so ridiculous already Ryzing, every night at time of JP's can not get into your site very frustrating I want my $125 back for monday night room 6 jp can not ever get in at that time. This site needs help

 

August 30, 2011 08:46 PM
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Deanna Stewart

the game is not working am disappointed was working all day now night time not working

August 30, 2011 08:49 PM
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Ryzing Customer Support
Ryzing's Player Community

Hi everyone - we're aware of the problem and trying to get the  issue resolved ASAP!  Thanks for your patience!

August 30, 2011 08:55 PM
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Laura McDonald

Help! Past two nights I can't get in the play the 8pm game.............!?

August 30, 2011 08:58 PM
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Donald Eastman

will you have it fixed in time for the big game at 8pm. we all have cards for that game at 8pm

August 30, 2011 09:00 PM
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Ryzing Customer Support
Ryzing's Player Community

@Donald - if you placed cards in the 9pm ET game and are unable to enter the room the game will still play and your account will be credited if you win so no need to worry.  

@Laura - we are working on issues w/ the volume of players that are trying to enter the room and are making this our top priority to get fixed.  Thanks for your patience!

August 30, 2011 09:04 PM
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Donald Eastman

yesi understand that, but it would be nice to be able to watch your cards, and play the game, two nights ago, i couldnt even get in to place cards, at all

August 30, 2011 09:10 PM
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Sue Beckwith Burton

Played my 12 games to get into Sunny Money.  Tried for over 30 mintes to get into game, wouldn't load.  Finally loaded at 9:05 but too late to play tonights game.  Frequent problems loading and have tried all your hints.  What;s the problem?  I play other games and they load fine.

August 30, 2011 09:12 PM
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Alea Storm

site says loaded success but thats all that it does it never shows the bingo home page and then woops comes up help please

August 30, 2011 09:29 PM
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Louann Pieron

wont let me in sunny money.  says i have enough points  takes them and there is no play button

August 30, 2011 10:13 PM
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Ryzing Customer Support
Ryzing's Player Community

Thanks for your posts everyone!  We've been working all day on a resolution and hope to have everything up and running by tonight's game!  Thanks for your patience and we hope to see you in the game soon!

August 31, 2011 05:45 PM
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Janet Bruggman

i played earlier now i cant get into any of the games can you please fix it so i can play please

September 01, 2011 03:58 AM
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Sharon Andrews

I have not been able to play bingo for 3 days now. Guess I'll have to find another bingo site.

September 08, 2011 01:41 PM
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Sharon Andrews

I HAVEN'T BEEN ABLE TO PLAY FOR 5 OR 6 DAYS NOW. THIS IS CRAZY

 

September 10, 2011 11:45 AM
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Timothy Jowett

what is the problem havent gotten to play this game for 6 days i wish this would be corrected soo

 

September 10, 2011 09:15 PM
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Donna Finney

I was playing, But now I can,t reload.

September 11, 2011 05:16 PM
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Bobbie O'Brien

Was in the middle of a game and site froze.  Now I can't reload.

Keep getting an error message that means nothing to me.

Can't you get this site working properly????????

September 11, 2011 05:21 PM
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Ryzing Customer Support
Ryzing's Player Community

@Donna and Bobbie - our hosting company is currently having issues which is why you're not able to access the game.  We are hoping that they resolve things on their end shortly.  Thanks for your patience!

 

@Timothy, Sharon & Janet - we'll be following up with you shortly to see why you haven't been able to play over the last week.  Thanks!

September 11, 2011 05:34 PM
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Christine Tuncap

I am having the same problem as the others before me.  Whats up.

 

September 11, 2011 06:22 PM
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Dikkilee Bowman

I wont be buying ANYMORE bingo bucks from you lost my cards and not credited for the bingo I got before game went down......Pogo here I come!

September 11, 2011 06:31 PM
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Ryzing Customer Support
Ryzing's Player Community

@Christine & C Dikkilee our hosting company is currently having issues which is why you're not able to access the game.  We are hoping that they resolve things on their end shortly.  Thanks for your patience!

September 11, 2011 06:33 PM
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Jeff Perry

I think everyone should get some free bb for our troubles

September 11, 2011 07:00 PM
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Nora Esler

I got my cards for Sunny Money roomlast night.  Game would not load cards tonight.  Why??

 

September 11, 2011 09:03 PM
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Lottie Wilson

Wanted to play Sunny Money (had credits) but would not let me get in.  WHY?????

 

 

 

September 11, 2011 09:04 PM
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Valerie Pankiewicz

I played 12 games to get into the Sunny Money Room and when it was time to start game play....the game froze and i lost the game and my credits...not a very happy camper here????

September 11, 2011 09:06 PM
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Sunny De Long

I had my cards for Sunny Money entered yesterda  but when went in tonight said I was entered but no cards and kicked me out  very upset   not the only one who had this problem

 

September 11, 2011 09:14 PM
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Sunny De Long

tried to play other games all day and  kept getting kicked out and losing all my credits not happy at this point

 

September 11, 2011 09:16 PM
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Laura Rimer

I had my 12 cards and was ready to play and game was locked up now shows have to start over again to get 12 cards to Sunny Money again. Will I get credit for this or am I just out of the 12 cards.

September 11, 2011 09:17 PM
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Patricia Damico

wanting to report loss of game entry to sunny money on 9/11/11 patricia j damico. nanapjdee@mail .com

September 11, 2011 09:28 PM
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Vickie Nelson

Sunny Money 9-11-11 - Cards would not load. Numerous people had this problem.  Also I lost my qualified 12 games entry.

vnelson53@yahoo.com

 

September 11, 2011 09:33 PM
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Ryzing Customer Support
Ryzing's Player Community

Thanks for your posts everyone! This weekend, our game experienced some technical difficulties due to an outage with our hosting provider. We understand that this outage effected some players ability to enter the Sunny Money game and apologize for the inconvenience that this must have caused. We are working diligently with our team to ensure that this problem does not occur again and have credited your account with 250 Bingo Bucks for your patience and understanding.

Thanks as always for your support and let us know if there is anything else we can do to help.

September 12, 2011 05:20 PM
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Valerie Price

I have been trying to get into game play and it is not letting me again.   I played my 12 games today, help!!

September 12, 2011 08:59 PM
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Susan Askew

Is there an ETA when we can get into game and play again , All mine does is say loading lobby and that is it.

September 12, 2011 09:04 PM
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Becky Hunter

 

I really like this site- too bad I will probably not play too much more...... I`m beyond frustrated- I play the 12 games - pop up says "go to Sunny Room and play" .... lobby won`t load forever then when it does I lose all 12 games .... cripes !!!!!

 

September 12, 2011 09:28 PM
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Tania Riedner

Well your app froze tonight and because of it i could NOT play the sunny room game!!!why would i play 12 games to enter this room only to be froze out? I hope you fix this problem....otherwise i dont find it worth playing without a challenge!!!!

 

September 12, 2011 11:15 PM
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Tania Riedner

make that the sunny money room!!!!!sorry!

 

September 12, 2011 11:16 PM
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Ruth Elia

I cant get into the game..I have a problem with a few games. Why is that ..

September 13, 2011 01:21 PM
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Valerie Savoy

I got in once and now can't get back in to play. What's the deal with this?

September 13, 2011 02:23 PM
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Bobbie O'Brien

Once again...cannot access Bingo By Ryzing site.  THIRD time since Sunday.  Keep receiving error notice.

What's the problem this time?  It's becoming very annoying.

People are leaving and going elsewhere to play games because of the problems here.

September 14, 2011 08:09 AM
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Shari Waters

I have been trying all day to get into Bingo by Ryzing with no luck.  All I get is a white screen...not even a error message...just blank.  PLEASE let me know what the problem is...there isn't enough comments about it today to make it seem like it is a problem for others.  Thanks

 

September 14, 2011 07:15 PM
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Wendy Bechtold

signed up for the sunny9pm game.. and it told me to register i did but it wont let me in the game.  this is the second time it has done this to me.  what is wrong.

September 14, 2011 09:09 PM
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Ryzing Customer Support
Ryzing's Player Community

Thanks for all your posts - we have been working on the issues of entering the games over the last day and are hopeful that they are all resolved. Yay!  Please let us know if you continue to have any issues entering any of the rooms going forward.  Thanks as always for your patience and have a great day!

September 15, 2011 10:32 AM
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Jim Ratay

Hello,

why cant I play in broadstreet when the hockey stuff is there?>???????

September 15, 2011 12:37 PM
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Jim Ratay

Hello,

why cant I play in broadstreet when the hockey stuff is there?>???????

September 15, 2011 12:37 PM
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Ryzing Customer Support
Ryzing's Player Community

@Jim - thanks for making us aware!  We are looking into this and hope to have it fixed shortly.  Thanks for your patience!

September 15, 2011 10:09 PM