Ryzing Community Board/Bingo/Bingo Community Help

Answered

Three different times today, I had Bingo, it didn't say "winner" but I had the card correct. Could it have been a tie? it didn't say that. If this happens again, should I send a picture? if so, where?

Carolyn Okeefe
asked this on August 04, 2011 08:13 PM

Three different times today I had Bingo.  It didn't say "Winner" as it usually does but I had all the numbers on the card.  Could it have been a tie? it didn't say so.  Also, I believe all three times - the prize was gone.  Should I take a picture if this happens again? if so where do I send it?  Thank you,   All these games were on the silver card games - Rooms Sunny Days and Alph. Soup.  It does get discouraging.

 

Comments

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Ryzing Customer Support
Ryzing's Player Community

Hi Karol!  We checked your account and confirmed that you did tie in 3 Silver Cash Games on 8/4/2011 which were GameID's 51571465157049 and 5158408.  Another winner was awarded in all of these games which explains why your account was not credited.  We're concerned that this wasn't made clear to you during the game and have passed this off to our design team to see how we can ensure that players are not confused with their winnings.  Thanks for letting us know and please let us know if there is anything else we can do to help.

August 05, 2011 07:26 AM
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Peggy Graham

just got a bingo on 4 corners  on number72.. should have gotten 306 bingo bucks... want my bingo numbers

August 08, 2011 05:16 PM
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Margaret Fortney

I had a second place bingo in million dollar room and didn't credit me till 3rd bingo I want my credits back played 25 cards

August 16, 2011 06:20 AM
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Ryzing Customer Support
Ryzing's Player Community

@Peggy & @Margaret - make sure to check your Balance History tab with your Profile page to confirm your win.  If you're thinking there is an issue with any of the games please let us know the GameID's and we'll be glad to research them further for you.  Thanks!

August 16, 2011 07:14 AM
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Sissy Kay

i have had the same problem where can i get a fourth comming answer

 

August 16, 2011 09:40 AM
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Denise Richards

I guess according to my state (MI) I'm not eligible to get gold cards so does that mean then that I can't play for the jackpot room pass either?  I do play it but IF I bingo nothing happens.  The card just fills up.

August 16, 2011 06:52 PM
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Ryzing Customer Support
Ryzing's Player Community

@Denise - players that reside in Michigan are eligible for all Blue and Silver card games which manes you can still win real cash and prizes!  The Jackpot Pass is a silver card game so you're good to go on that one. Let us know if there is anything else we can do to help.

August 16, 2011 10:50 PM
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Benita Guman

i had bingo, the green bingo button lit up i clicked on it and i didnt get bingo. This is the 3rd time this happened, it happened yesterday. Please help

September 22, 2011 07:11 AM
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Ryzing Customer Support
Ryzing's Player Community

@Benita - can you tell us if this is always occurring for you or if it was just happening during a specific time period on Wed?

September 23, 2011 03:42 PM
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Rita Rossmonias

How come i don't get a prize, gee, this is starting to be a headache!!!!!!!!!!!!!!!!!!!!!!!

November 06, 2011 05:48 PM
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Rita Rossmonias

come on people do somethig about this problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

November 06, 2011 05:48 PM
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Rita Rossmonias

i have won more than three times today, and no prize

November 06, 2011 05:53 PM
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Rita Rossmonias

won again, did not get the prize

November 06, 2011 06:30 PM
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Rita Rossmonias

won agai, did not get a prize

November 06, 2011 06:46 PM
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Rita Rossmonias

the only thing happening to my account is that the bingo bucks keep disappearing even though i am not using too much, it seems i'm paying myself when winning when i do fill a card up

November 06, 2011 07:47 PM
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Rita Rossmonias

filled a card again, no prize

November 06, 2011 08:04 PM
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Rita Rossmonias

filled a card again and still no prize

November 08, 2011 02:50 PM
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Ryzing Player Support
Ryzing's Player Community

@Rita - thanks for your post! Can you let us know what prize you are talking about? Are these the collection items you can win in the bingo cards in the World Champ games? Thanks!

November 09, 2011 10:07 AM
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Bennie Nelson

i have leveled up to 26 and i have never gotten any of my level up bonuses  would like to know why

 

 

November 09, 2011 02:19 PM
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Ryzing Player Support
Ryzing's Player Community

@Bennie - Congrats on making it to Level 26!! :) Your account history does show you have been receiving the level up bonuses. The last one you received was today at 1:02:06 PM for200 Bingo Bucks! You can always check your balance in the Balance History tab on your profile. 

Have a great day!

November 09, 2011 02:24 PM
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Rita Rossmonias

I have won so many times, i didn't get the prizes, today I won twice on Friends & fortune, no credits, what will be done about this?  So far I reported so many, no answer whatsoever, please answer my question.  Why am I not credited?  When will I be credited?

November 09, 2011 03:38 PM
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Rita Rossmonias

Bingo Betty, don't say you'll be quiet all the time, we need your answers.  Don't be sitting there being quiet, do your job.

November 09, 2011 03:40 PM
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Rita Rossmonias

Whoopdy, doooo, won one credit, those are the only credits i get, the bigger ones I don't.

November 09, 2011 03:44 PM
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Rita Rossmonias

rigged, i guess

November 09, 2011 04:19 PM
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Ryzing Player Support
Ryzing's Player Community

Hi Rita - We replied to a previous post earlier asking for more information about this issue you are having. Please see this post: http://ryzing.zendesk.com/entries/20656293-my-bingo-bucks-didn-t-get-credited-to-my-account#post_%23%7Bpost.id%7D 

Also - we do need more information from you to see what is really going on. You mention that are you filling up the card. If you are in auto-daub, the numbers are marked automatically. If you are in manual-mark, you need to get the winning pattern before calling Bingo in order to win. 

Bingo is a game of chance and is not rigged. We understand how frustrating it can be to not win all the time. :( 

If this happens to you again,please take a screenshot and share it with us. This will help us understand your problem. 

http://take-a-screenshot.org/

Thanks and have a great day!

November 09, 2011 04:25 PM
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Rita Rossmonias

another full card on Fortune & friends, no prize

November 09, 2011 05:34 PM
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Cynthia Miles-Benfield

i bingo-ed twice on two different cards and it said i marked wrong..i know i didn't because im not stupid and i checked the board to make sure...then it said i was out of the game...i want my winnings or my bbs back..

December 03, 2011 11:09 PM
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Cynthia Miles-Benfield

p.s . i also have a picture of the board..i cant see the cards because they were GREYED out..

December 03, 2011 11:10 PM
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Wanda Justice

When I click BINGO it does not accept it.The cards accept everything else. This has happened several times and I"m getting very tired of it. There are other bingo games.

January 12, 2012 01:07 AM
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Bernice Anaya

I have also had won a bingo tonight at 10:00pm.(Pst) and it wouldn't give me the bingo that I won and it has happened to me a lot. It will say OOPS Sorry darn you had a bingo you missed it !! It will Freeze completely stop the game for a few seconds and then it it won't give me my bingo that I won, only if I won a runners up. It's the fact that I sent the bingo bucks on to play the game.

January 13, 2012 03:25 AM
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Evelyn Chancey

3 times I got bingo and it says too slow that was bull I clicked in plenty of time, also when I did get bingos  it didn't give them to me, I love this game but it is starting to get frustrating, also a couple of days ago I got a bingo in the 300's and it jumped all the way down to 20. That was wrong I have lost a lot of points in this game.. Please help!!

January 19, 2012 01:52 PM
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Jeanne Kirkpatrick

won nothing after I won on the heart game about 10 min ago said too late than 5 more numbers were  called???/

February 08, 2012 07:04 PM
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Jacqueline Cottle

why is site playing up

February 27, 2012 08:34 PM
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Jesus Arce

today I won 3 runner up in the world champ game, but my BB went down  istead of going up 

March 07, 2012 06:14 AM
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Ruth Spencer

i got bingo down the i s and it was straight or 4 corners it said i didnt have bingo i even double check numbers and i did have bingo and lost my 1st place and game

March 21, 2012 09:11 PM
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Laurie Cote

I just had 2 or 3 bingos and didnt get  recognized as bingo .can u please make this right. i just6 started playing today already got ripped off .by the way it was a 4 corners and 1 or2 straights pleae check this out and make it right please and Thank U,...!!!!!!!!!!!

March 29, 2012 04:29 AM
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Nia Rasmussen

twice ive had bingos and the stupid game told me i incorrectly called! i checked both time two different games and its f-ing wrong...How do i get my buck back?

March 30, 2012 04:57 PM
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Kim Miller

this happens to me at least twice a day when i play--which is why i don't play often. i get a bingo, the card says click, then it locks me out  because i "incorrectly called bingo three times" can't you  fix this? 

April 11, 2012 08:22 AM
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Shirlean Hunt

I HAD BINGO TWICE AND IT SAID IT WAS INCORRECT BUT I CHECKED BOTH TIMES AND I DID WIN.

May 03, 2012 01:44 PM
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Randy Bowen

so I had the four numbers to win first but the game only had a blue shadow on two numbers

what kind of #$@#$ is that you need to take care of this stuff i see alot of peeps are complaining

about not getting there winnings this is the reason I will not give you guys any of the money I work hard for 

May 07, 2012 06:14 AM
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Virginia Swanson

Today I had a 1st place bingo and it said I had incorrectly called bingo and to check the card. I checked

and it was correct and I pressed Bingo again with the same message. I did this 3 times and it took my game

away saying I had called binog incorrectly 3 times. There are so many complaints with this game that I think

you should really look at the problems. I feel from what others are saying that, for the most part, you're

just glowing off the complaints.

Virginia Swanson

July 09, 2012 08:54 AM
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Jackie Marquez

I just had a bingo and it said I called it incorrectly. I checked it and it was correct. called bingo the other 2x and it took my game, just like the above person....and many others I see. It was only a runner up win, but that is beside the point. This is only the first time this has happened to me. I hope it doesn't continue because this is my favorite bingo game. I would hate to stop playing it

August 14, 2012 01:01 PM