asked this on June 08, 2011 09:58 AM
as of june 7th 2011 i had 44.90 in cash winnings and this am when logged in had no cash winnings june 8th. where did my money go?
We received your mailed in withdrawal request and have mailed out your check! Yay! Since you didn't supply an email address with your request and there was no email address on file we were unable to notify you of the status however you should be receiving you check within the next 4-6 weeks.
Thanks and have a great rest of your week!
Today is july 7th, when i go onto ryzing bingo this am i had $13.10. It is now evening time and i dont hav e no money here, where did my money go?
Ok Ryzing it was slow loading the 13.10 is still there. sorry!
me too i send in a request my mail i wanna know if u guys got it
@Cristina - as soon as we receive it you'll receive an email notification when it's on it's way!
i won $5.00 yesterday July 16 and i still don't have it in my account either
@Dolores - can you tell us the GameID for the game you're referring to so we can confirm your win? We're not seeing any $5 cash win in your playing history for 7/16/2011 however there are several 5 Bingo Buck wins. You can find the GameID in your profile page under the Balance History tab. Thanks!
Last night I won 450 Bingo bucks & 5 Bingo bucks in penny games. I never received anything amd this is the third time! It really doesn't make me want to keep playing!
I logged in today and noticed all of my cash winnings is gone. Can someone please let me know why. I had requested to withdraw my gift cards back on July 11th or 12th and I received an email to send my Ryzing ID, I did that and I still haven't heard back. My giftcards are still here but my money is gone. I didn't request my money be withdrawn, I thought there was a minimum of $25 dollars to withdraw, I was just under that. Please let me know what is going on..thank you.
@Pamela - make sure to check your Balance History each time you think you weren't credited correctly. You can always pass along the GameID and we'll be sure look into things further.
@Barbara - there is no current limit to withdrawals. Both your cash and gift card withdrawals were processed today and are on there way! You should have received an email notifying you of the status. Let us know if you have any questions on congrats on your big win!
ok ty, just checked my mail, said my check was on it's way and I received the email from starbucks. I didn't see anything mentioned about the Wawa cards but I will assume right now that they are on the way also. thanks for your help :)
I Ruth W. have played in the High Rollers room on Aug. 4th. at about 10:20 p.m. Had won the Grand Prize of 15.00, and did not get credit for the win. I have the ID # that play right after: 5159500. Please review this, and credit my account. Thank you.
@Ruth - we confirmed your win for Game ID 5159486 which was played on 8/5/2011 at 1:19:59 AM ET. There was no Grand Prize winner in this game however you were awarded first place prize of $.50. Way to go! You can confirm this credit within your Balance History tab in your profile page. Thanks for your patience and let us know if there is anything else we can do to help.
just won two bingos and said i did,t have enough to play u don,t explain very well i,ll go some where else
I recieved an email to make a claim for some 15. and change in my account:
i just want to ask!! if i can withdraw my current cash,can i request you to send me via paypal? not a check?
@Candi -you'll need to send in a new government issued ID since we only keep them on file for 90 days. You can send to firstname.lastname@example.org
@Hazelyn -players receive their winnings via mailed check and not via paypal. Let us know if you have any other questions. Thanks!
uhmm can i request to get it via paypal??cauz im on philippines now 4 a long time vacation..and i confused of how can i get my winning prize..can u allow my request?
CAN i se my cash winnings to buy bingo bucks/?
If so how do I do this. Thank you.
Sorry that was can I use my cash winnings to buy bingo bucks? Thank you.
@Marlene -players can currently only withdrawal their winnings. You can withdrawal any prizes by going to your My Stuff and selecting the prize and following the instructions. Thanks!
@Hazeyln players that reside in the US receive their checks via mailed check through the US Postal service. We are unable to deposit winnings for US residents into paypal accounts.
how did i forfeit my winnings i couldnt play for a while due to my job but still checked into the games every now and then and when i retured to start playing again my 31.75 is gone this makes me very upset i have been playing this since the beggining
How come I'm not getting the credits? I've lost a lot trying to play the slots and bingo. I win but doesn't register. Please help.
its been over three months since i have sent for my cash winnings .i sent in for 91.80 some odd cents and havent heard a thing .how can i find out whats going on with it.shouldnt take that long and im almost postive i sent all requried info on that request.its sad that u expect us honest paying customers to pay u for ur service or we dont get to play but we have to wait over three months to get what u all or supose to pay us.
@Rachel - per our Official Rules if a player fails to claim their prize within 60 days, the prize shall be deemed forfeited. You can find more details on this rule on our Official Rule page at the following link http://www.ryzing.com/rules.htm
@Deborah- we are aware of issues with the slots and apologize for the inconvenience. We have credited your account and are working to resolve the issue asap!
@Susan! We're so happy you posted! We did receive your mailed in request however your request had no RyzingID on it and we were unable to locate your account with the information that you provided. We did attempt to contact you via email but have not heard from you. We have confirmed your RyzingID through your post and are now processing your request. Thanks for contacting us!
Sept 9/11 came 2nd in the game and rec'd nothing - please update thank you it was around 9am
I won Grand prize for USA flag in "Around The World: and it did not credit me. Game ID is 5380160
RyzingID 157440 Bingo Withdrawal ..to date I have not reieved this check also have e-mailed several times and no replys, is this a scam or is the check in the mail?
@Karen - thanks for your post. We checked our records and only have received one email from you as of today so we're sorry that we haven't responded sooner. We responded to your email as well asking to confirm your address since we're showing that your check was sent to be delivered on 8/15. Thanks for your patience!
@Chris - GameID 5380160 was actually for the Canada flag and you did win that flag. Yay! Congrats on your win!
I know you guys tell us to get the game ID # but I couldn't see mine clearly- I hadn't expected to win LOL- anyway, on Friday,Sept.23rd I won on my first card when the cash game was played in sunny days 620est I think-I got 2nd place, card was completely filled & I didn't get bingo credit - I know you guys say its in case of a tie but HOW can we tie when its auto daub & I only had 1 card that was filled?
I sent in a copy of my id to your fax number for withdrawal but money is still on account and I havent heard anything from you
how do you determine who wins when there were 3 bingos left number was called i got bingo but it did not register as bingo
@Denise - you can still find the GameID within your balance history tab in your profile page (at the top of the game). Players can still tie even though the game is auto. It all depends on the numbers that are called...the game marks all the cards at the same time to it's even easier to have a tie during auto daub games then manual mark games.
@Jeff - withdrawals are processed each week and you can except to receive your winnings within 4-6 weeks or 1-2 weeks if you have premium customer service. As soon as your check is on it's way you're funds will be deducted from your balance and you'll receive an email confirmation when this occurs. Thanks for your patience!
so here I am still waiting for some kind of answer, I replied to your request to confirm my address which by the way was on my license that you require a copy of to claim my winnings and still no answers as to when this check will come, if the check was sent and not cashed then void it and send another, this is now over 8 weeks waiting for my winnings. This is beging to feel like it is a scam, when you buy the coins to play you get your money ASAP!! lets do the same for the winners...
@Karen - we replied back to your email to confirm that your check was sent to the address listed on your drivers license so we are not sure why you did not receive it. As we stated in our email we contacted the bank to cancel the check and resend a new one and are simply waiting on confirmation that the funds were returned to our account so we can send a new one. This usually takes 1-2 business days and a new check should be out today or tomorrow at the latest. We'll be sure to put a rush on this 2nd check and let you know when to expect it so hopefully it reaches you with no problem. Thanks for your patience!
I 'm not sure how the game works I won a first prize bingo and the prize was $50.00 I got $.78 real cash how does that work DDo you win the cash for the Bingo?
@Felicia - your account history shows that you won second place in this game. Way to go! You sure do win real cash in this Bingo game! You can redeem your cash prize by going to your My Stuff in your profile page and selecting the prize you wish to claim. Once you select the prize you wish to claim you'll be walked through the steps on how the process works. Thanks and let us know if there is anything else we can do to help!
I faxed a copy of my id to you on sepy 17th i have premium support yet you still havent sent my winnings. what is going on
@Jeff - thanks for your post! We checked our records and did not receive a fax from you. Please either fax or email back a copy of your ID to email@example.com or fax 703-997-8730 and we'll be sure to complete your request right away. Thanks!
I sent a request to with draw my winnings of 102.01 in Sept and emailed my id and i have not received my winnings. Whats going on? I cant even request my send winnings because of this.
I cant request my second winnings because of this. Thanks
@Pat - thanks for letting us know. We fixed this issue and you can now claim your next cash prize. We also confirmed that your last check should be arriving within a week. Yay! Let us know if there is anything else we can do to help.
Thank you so much !
Thanks so much i just requested my other winnings of 106.21.
COULD YOU TELL ME WHEN THE MONEY I WON WILL BE MAILED TO ME????JUST CHECKING...IT WAS 45.91 NOW ITS HIGHER....JIM
@Jim - thanks for your post! We did receive your claim request and will contact you as soon as it's been completed.
I just won a big jackpot plus more, what happened to my winnings, they don't even appear on my board.
What happened to the pot I just won?
Please email to firstname.lastname@example.org as to what happened to the pots i just won.
@Rita - thanks for your posts! We see that you won the Jackpot Pass while playing in the silver card game (GameID: 5535549) at 3:33:10 AM ET. Congrats on your win!! You will see your prize on your "My Stuff" and you can use the Jackpot Prize to enter the Jackpot Pass room.
Congrats on your big win!!!
i went to claim my money of 57.50 and had to answer a skill testing question. i answered 39 then changed it to 38 and hit im sure. then you say i forfitted it because answer was wrong. yes 39 was wrong but i corrected it BEFORE i hit the sure box. whats up with that. is this sight a farce or what?
hi sirs i won fist place in sunny money the other day and didnt recieve my money just wondering if u guys forgot to pay me ty for your concern
i sent in to withdraw my cash winnings and haven't heard anything i was wondering when will it be credit
@Bobby - Sorry for the delay! We do see that you got 1st place in Sunny Money Room on 10/31/2011 (GameID: 5565157) and won $5! Way to go!!!! The $5 were credited to your account. You can always check your winnings in the Balance History tab on your profile.
@Amy - Thanks for your post! We did receive you claim for the cash winnings, but we haven't received your ID yet. If you haven't done so already, please submit your ID. Thanks and have a great day!
I sent an email to withdraw my balance of 64.70 on October 22, and I hear conflicting stories in chat. When do you send the email confirming you got my request? or do you send an email? My Stuff shows withdrawl on 10/25 but I never received an email from you. Was just wondering. My i.d. no. is 61979 - Carolyn OKeefe Thank you very much.
i mailed my id with the info you ask for it was in the same invelope? can i email it to you again if need be
@Carolyn - thanks for your post! We did receive your request and your check for $64.70. Woohoo!!!! We do send an email when we process the requests to let our players know the check is in the mail. Have a great week!
@Amy - Thanks for the reply! Can you let us know when you mailed it in? We will check to today to see if we received your ID and get back to you asap! Have a great day!
I sent in a request by mail on Oct 21, 2011. As of yet I have not heard anything. Did you get my request to withdraw $26.00? My ID # is 4092. Thank you. Linda Vetter
yes i mail my withdraw about a month ago it had a copy of my licenses and under it was my info i know it was in oct when it was mailed to you ty
I sent a claim on Nov. 14 and I have premium support until today. Have not received check. I now have more money in my account to claim and would like to before premium runs out today. Would appreciate a response on this. No money has been taken from my account as yet.
Why am I ineligible to win a cash prize since I live in Wisconsin? Does that also mean that I cannot win the Amazon gift card either? If we can't win these things is it really worth playing on here? Is there any alternative things you could do for the winners in states who can't win cash?
I played a gold card game an won bingo on the last number called and I didn't recieve the bbs
i swnt in a request for my real winning in noverber and have not heard anythig on this yet please get back to me
I cashed out on Oct 19th of 106.21 and still have not recieved my winnings. Please whats going on ?
hi did u guys get my request for my winnings yet ?
HI I requested my winnings of $106.21 on Oct 19 th and still have not recieved my winnings ! Whats going on ?
ryzing #478217 tomnbetty mitchell how long dose it take to get your money I e-mailed and sent by mail have not heard from you please send me a e-mail so I can know what is going on thank you
about 2 months ago i requested my cash winnings and i faxed my id and everything but have never recieved my money.
I sent in my request and it has been over a month and I still have not recieved my check for my winnings do you know where it is??
Sent: Wednesday, December 7, 2011 1:26 PM Subject: Bingo by Ryzing Claim Code: AIOS-0E24R70U We've received your claim request for $27.24. If you haven't done so already, please send us your Government issued ID.Once we have received all of your information, expect to receive your prize in 4 to 6 weeks. If you're a premium support customer, you will receive your prize in 1 to 2 weeks.
I still Have not heard any thing about this and have not receive a response from ryzing. I have sent in the ID and still no response. Can you Please help me!
i mailed in request for cash withdrawl and did not recieve a confrm email yet ..did u recieve it?also just got 500 of the 2500 gold cards i sent for in dec...will i get the rest of them
submitted request for cash out in early. dec. said you got it but needed gov id. faxed it a day or two later said you couldn't read then got request from support in virginia and sent different id two weeks ago and still had not heard a word, did same for wife.
above comment same was done for husband john
i mailed in for my cash winnings in mid dec.did not recieve an email yet that u got it...sent id#,copy of drivers license,and my email address,also address and phone #....plz let me know if u got it..tyvm
I send in everything to get my $63.00 which i have not got yet it was mailed on 11-04-11 and i'm still waiting it said pending when is my money coming it's been 2 months.
Looks like everybody ? as been answered but mine.I mailed everything ryzing told me to mail picture id ryzing id claim # still no money I was inform by e-mail that ryzing had every thing they needed to get me my winnings.I did mine before you start with the fax #on 11-04-2011 i mailed ryzing eveything i even allowed for your 10 days which would have made it 11-14-2011 i was told 8 weeks well it's been from 11-14-2011 to 12-14-2011 (30 days) now from 12-14-2011 to 1-14-2012 (30days) today is 1-21-2012- another 7 days and still no money.I'm not trying to be smart went I go buy bingo bucks i pay right their why is it that it takes so long to get our winnings.ok just please send me my money.
HI I requested my winnings of $106.21 on Oct 19 th and still have not recieved my winnings ! Whats going on ? Please let me know i havent heard anything from you guys.
WHY DOESN'T ANYONE ANSWER YOUR ? ABOUT YOUR MONEY I WAS E-MAILED AND STILL NOTHING GEE JUST LET THE PEOPLE KNOW WHERE IS THEIR MONEY.
You know I have send ryzing a many of ? about my money and still no one won't answer me i was send a e-mail back in Dec.saying everything was a go for my winnings we have 6 more days in Jan .so this has been since 11-04-11 and still no answers.I don't play ryzing too much anymore might win more money which i have since i send in for my $63.00 now it over $66.00 at least good company policy is answer the people to let us know what's going on.
I just found out that $48.10 was forfeit from my account. This is the first of hearing we had to get our winning in 60 days. This will the the last time play on this site.
I send for my winnings before 60 days and still waiting
I emailed in for my winnings back on December 25, 2011 and still have not received my winnings in Ryzing Bingo. I also requested my winnings in Ryzing Treasure on December 11, 2011 and have not received them either. I attached my Government ID to the Email and did everything as instucted in the Official Rules. When can i expect to receive my money????
Well I have ftgured out we aren't going to get our money it's been since 11-04-11 still no money .I don't play much more anymore because you can't get your winnings sorry Ryzing this is the way i feel.
hello as of 1/26/2012 they said i forfeit my cash winnings and gold cards. i have not played since the changes where r my cards and cash
i sent in for my winnings over a month ago, just want to know if my request has been received.
On November 9th, 2011 I requested for my winnings and today is Feb 6, 2012 and still no answer. Can you update me on the status please it has been over 8 weeks now.
I see no one is getting their winnings this is not right they said win real CASH you can't get your cash after you win it.facebook should do something about this.
I recieved an e-mail reminding me I had cash in my account but I did not send an email back saying I wanted to cash out. When I logged in tonight all my cash is gone....What is going on?????
I recieved a e-mail inform me all my information was recieved in a e-mail it will take 4 to 6 weeks to get my money that happy on 11-4-11 i won my money on or around the middle of sept.which gave me plenty of time before my 60days was up.i was e-mail my ryzing i will get my winnings.well it is now 2-9-12 i haven't heard or got my $66.00 SOMETHING IS WRONG HERE NO ONE WON'T ANSWER YOU .FACEBOOK SHOULD LOOK INTO THIS MATTER I'M NOT THE ONLY ONE.
I have been waiting for my check for 2mths, where is it?
Twice I played on cash bingo didn't get 100 bb's and 5 gold cards so that makes 200 bb's and 10 cash cards what is up with that
Some of my money is gone. I did send a note to cash in. Do you only send part of it? I have not recieved any money yet.
I just logged on to play and all of my cash winnings are gone. I haven't requested to have my money withdrawn.
So, where is it??
I sent in for a second time for my cash winnings, have you even received it???????? I get no response from RYZING............
Support Ticket System by Zendesk